This website is owned by Tremont HK LTD. (“we”, “our”, “us”). If we use the terms Our Company, this means us and our subsidiaries. The term “our online services” refers to MASTERWORKS and DIAMOND ROSE websites, our mobile and tablets applications, our pages on third party social media platforms such Facebook, Instagram, YouTube, Twitter etc. and any websites we own or run from time to time. The term “our services” refers to our company services and any of our other product and services. If you use one of our services, we will refer to you are using the terms “users”, “visitors”, “you”, “your”, “yours” in this policy.
We respect your concerns about privacy and value the relations we have with you. This Privacy Policy describes the types of personal information we collect about our users, how we use the information, with whom we share it, and the choices available to our customer regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.
1. Personal Data Collection
We may obtain personal information about you from various sources. We may collect it at our stores, websites, and social media platforms, or at one of our events. When you visit the website, we also collect certain information by automated means, technologies such as cookies or website server logs.
We also collect personal information about you when you register or subscribe for one of our services, place an order, use our online services, interact with us in any other way such as via social media platforms, click on advertisement that we place on third-party websites, sign up for promotions and offers, request information or assistance or fill in surveys. By registering, subscribing, or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from our Company and third parties, with whom we have a business relationship.
2. Cookies
We collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.
3. Information you provide
The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping preferences, type of browser you use, your referring URL (the website linkage you come from to reach our websites) and other location information and other content you share with us when you use our services, password details, photographs, videos, reviews, articles) and any other information you may give us.
4. How this information may be used
Whenever you provide your personal information, we will use it in accordance with applicable privacy law and for purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
When you use our services:
Your information will be used in the first place to provide the products, services, or information you requested and to provide your shopping experience. We keep the information you provide and may use it for various purposes, including:
- Accounting, billing, reporting, and auditing
- Credit, debit, or other payment card verification and screening
- Safety, health, training, and market analysis
- Data matching
- Statistical and market analysis, and marketing information
- Advertisement and marketing
- Developing, testing, and maintaining systems
- Customer surveys
- Customer Care
- Where required law or in connection with legal proceeding or disputes and
- Any other uses set out in the terms and conditions for use of our services
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner’s systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
Tracking how our online services are used
We collect and use third parties to collect and share with us, information from lots of visitors to our online services and analysis it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organizations, but the information we provide will not include details that would allow these organizations to identify you. For more information, please read our cookie policy.
Targeted Advertising
We may also contract with third-party advertising networks that collect IP addresses and other information using cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us to manage and track the effectiveness of our marketing efforts.
Third-party Web Analytics Services
We may use third-party web analysis on this site or mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site.
5. Who will we share your personal information with?
We will share your information with other company, who may use it for their own business purposes, as set out in their privacy policy. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research, and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means and you agree to such use.
From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services, or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organizations:
- Data processing companies, mailing agents and other third-party suppliers working on our company’s behalf
- Ad-serving agencies and other advertising intermediaries
- Credit reference or fraud prevention agencies
- Research students, universities and other research and development organizations
We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.
6. Marketing opt-in and opt-out provision
We offer you chance to receive news updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. This includes alerts offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates.
We, or our third-party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.
Marketing communications you subscribe to will only sent by our company or online services.
You have right to request not to use your personal data for marketing. We will offer you opportunity to unsubscribe from any service or update to which you have subscribed.
To opt-out direct mail, please contact our Customer Care:
For Masterworks on +852 XXXX XXXX by email at [email protected]
7. How you can access your personal information
You have right to access information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact our privacy officer at [email protected].
You have right to review and update your personal details. If for any reason you are concerned that the personal information, we hold is not correct, please visit our online services and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only upon your request, our Customer Care may access your personal data from our online services using your user ID and password. Information may be changed online with “My Profile” and “Shipping”. You can change or delete saved credit card/debit card details by adding or editing shipping/billing address. If you change your billing or shipping address while your order is still being possessed, the order will be re-processed through security validations checks. If you prefer, you may contact us by email at [email protected] and we will amend your information.
8. Safeguarding your personal information
We will maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We follow the security procedures that applicable privacy law require. These covers storing, using, and releasing any information you have provided and, as well as measures designed to prevent unauthorized access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.
9. Why we link to other websites
Our online services contain hyperlinks to websites that are owned and operated by other organizations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other websites, and we are not responsible for any information, material, products, or services that are on or accessible through those websites or for the privacy practices of websites run by other organizations. If you use these other websites, you do so at your own risk.
10. How we make change to this policy
We may update this privacy policy from time to time so you may check it each time you give us personal information or use our websites.
If you wish to talk to a Customer Care, please call us on +852 XXXX XXXX or by email at [email protected].