- You can apply for a return or exchange within seven working days of receipt of the item. (The seven-day period refers to the first day from the second day you receive the product. If you want to return the product, it must be sent within the seventh day, otherwise we will not be able to process your application, and all dates will be delivered by express, the record shall prevail.)
- Accessories such as loose parts / bracelets / straps / bands are not within the seven-day return range.
- All custom-made products are also not within the seven-day return range.
- If the bracelet/strap/band need to be adjusted, the watch with the adjusted attachment is not within the seven-day return range.
- We accept returns in the following 5 circumstances :
| Reason | Refund amount |
| Product not as desired | The refunded amount will be deducted from the shipping cost of the goods delivered to you and the shipping cost incurred by us. |
| Wrong delivery | You will get a full refund |
| Product damage | We will contact you with details of the damage to the goods. If the product is determined to be damaged before delivery, you will receive a full refund |
| Damaged product package | We will contact you with details of the damage to the goods. If the product is evident which has been damaged before delivery, you will receive a full refund |
| Received the goods and the online description does not match | We will contact you and ask you to provide which aspect and the description do not match. |
- We will verify the item within two to four working days of receipt of the returned item and required information, and will notify you by email whether the item was accepted or not. Refunds may be processed through our company’s payment system or deposited directly into your bank account.
- We will not accept returns or exchanges if:
- The merchandise remains unclaimed four to five days after delivery; or
- the merchandise has signs of use or wear; or
- The merchandise is not in its original wrapper, box or bag or packing; or
- The item is missing some parts; or
- The item is missing some accessories; or
- The merchandise does not come with an original warranty or merchandise certificate; or
- The merchandise has been altered, damaged, soiled or “wear and tear” by the customer.
- The product has been adjusted/shortened/modified/punched on bracelet or strap or bands
- The item has been customized, such as lettering or engraving or tags etc.
- The product is a pre-order product
RETURN PROCEDURE
- Please email your application to us.
- We will count from the date of receipt of the return request. We will notify you by e-mail within one to two working days whether your return request has been accepted or not.
- If your return request is accepted, we will provide procedures for recovering the returned merchandise.
- Please send the item back to us upon receipt of our acceptance notice.
- If you fail to ship out the product within three working days after received our notification of acceptance of return, we will reject your return request.
- After receiving the returned item and verifying it, we will process the refund service through the payment system or direct deposit to your bank account within five to seven working days.
important hint:in any case, no parts, accessories or warranty will be accepted for returns and exchanges of products with incomplete product certificates. Therefore, please ensure that the goods and accessories are complete before returning the goods, so that we can handle the refund service