Terms Of Use

Master Works (“we”, “us”) website (our “site”) and related services are made available to you in accordance with the following Terms of Use and any other rules posted on our sites. Please read the Terms of Use before placing any orders on www.masterworks.com. We recommend you should keep a copy of the Term of Use for your future reference.

Masterworks is a trading name of Tremont Asia Ltd., with registered office in Hong Kong at  Unit 06, 7/F, Laws Commercial Plaza, 788 Cheung Sha Wan Road, H.K and phone number +852 3622 2322. If you have any comments about Master Works, please email us at [email protected].

We wish to draw your attention to our policies relating to the terms of purchase within the Terms of Use and our Privacy Policy.

We may modify the Terms of Use from time to time. Please read and check the Terms of Use back often. If you do not agree to any change to the Terms of use, you should immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Registration and account terms and conditions

To use some of the services or features made available to you on this site, you are required to register an account. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please inform us immediately at the following email address [email protected]. We may also change registration requirements from time to time.

Here are some of the advantages you will be able to enjoy by registering with us for a Masterworks account:

– Track your orders and review your purchase history

– Request return or exchange directly from your account
– Build a customized Wishlist that you can email to friends and family

– Save your address and card details so you can shop conveniently

– Manage your account details, address book and email preferences

To create an account, simply select “Login/Register” button above the navigation at header and enter your preferred email address under Register headline. After that, simply click “Register”. An automatically generated password and your username will be sent to your email address. Simply login with the information you received.

Should you have any issues with your account or need any help in relation to it, please contact our Customer Care Team at[email protected]. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.

Forgotten password

If you have forgotten your password, Click HERE or click the “Login/Register” button above the navigation at header and click “Lost your password?” under Login section. Simply enter your username or email address and you will receive a link to create a new password via email.

Eligibility to purchase

To make purchase on the site you will be required to provide your personal details. You must provide your real name, phone number, email address and other requested information as indicated. You will be required to provide payment details that you represent, and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The site is available only to individuals and others who meet Master Works terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Masterworks or a valid bank account holder who is able to make bank transfer.

By making an offer to purchase you authorize us to perform credit checks, to transmit, or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports.

Furthermore, you agree that you may use personal information provided by you to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Orders

To place an order, you must add items to your Shopping cart, enter your billing/shipping address, select your delivery option, and choose your payment method to complete your order.

All orders are subject to acceptance and availability, and items in your Shopping Cart are not reserved and may be purchased by other customers.

Masterworks offers products for sale that are in stock and available from our warehouse. You may register your email address for notification of arrival of the out-of-stock products.

Pricing Policy

Prices shown on site are in HKD or USD and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

All prices and offers remain valid as advertised from time to time. The HKD/USD price of a product displayed on the site at the time the order is accepted will be honoured, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns, and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

(International shipments information)

Acceptance of Your Order

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

On the confirmation page of your order, we will provide you with an order summary of each product, the price (including all applicable fees), and the cost of shipping.

Your order is an irrevocable offer to buy the products. Before proceeding to purchase, please check the order details and correct any possible errors.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Masterworks will be completed when we email you in confirm the goods have been dispatched. English is the language used for finalizing the contract. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of Master Works.

We reserve rights not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out without the Terms of Use.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time when the transaction or service does not comply with our business policy, or in the event where there are reports or suspicion of fraudulent or illegal activity. In these events, we will not be liable for refusing to process transaction or unwinding or suspending any transaction after processing has begun.  To the extent permitted by the applicable law, we will not be liable to you or any third part by reason of our withdrawing any merchandize from the site whether that merchandise has been sold, removing, screening, or editing any materials or content on the site. We reserve the right not to accept orders received from users who are acting for commercial and professional purposes. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover a patent error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price, provided that the error was recognizable, and reserve the right to cancel such as order that has been accepted or is in transit. If you order a product that is patently priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund amount as soon as we are able. If products are recalled in transit, we will process your refund once the products have been returned to us.

Payment

Payment can be made by Visa, MasterCard, American Express and any other methods which may clearly advertised on the site from time to time. You can also choose to pay with Paypal or Stripe. When selecting this option at checkout, you will be directed to the Paypal or Stripe sites to “Login” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to Master Works site. Payment will wither be debited and cleared from your account upon dispatch of your order, or processed at the latest five days after the date of purchase, whichever is earlier. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Master Works, we will not be liable for any delay or non-delivery.

We take reasonable care to make our site secure. All credit/debit card transaction on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Master Works user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, Master Works uses Secure Socket Layer (SSL) technology. We also take reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

Delivery

Repairs & Return Policy

Click HERE to read our Repairs & Return Policy.

Intellectual Property Rights

Your use of this site and its content granted no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Master Works and all HTML, and other code contained in this site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Master Works and/or its third-party licensors. Any reproduction or reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing Content for your own personal use.

Content

In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, or text on the site. Master Works will try to ensure that the information on this site is accurate and complete. Master Works does not promise that Master Work’s content is accurate and error-free. Master Works does not promise that the functional aspects of the site or Master Work’s content or the server that makes it available are free of virus or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed.

No Commercial Use

This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this site. You may not use this site, or any of its Content, software, products, or services contained within this site. You may not use this site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

Your Activity

You agree that you will be personally responsible for your use of this site and for all your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Use, we may deny you access to this site on a temporary or permanent basis.

Third Party

We may include hyperlinks on this site to other website or resources operated by parties other than Master Works, including advertisers. Master Works has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods, or services available on such external websites or resources to the extent permitted by the applicable law.

Your Rights

You have certain rights under the applicable law. These include:

That any products you order through this site will be of satisfactory quality, fit for their intended purpose, and will confirm to any description given on this site.

Certain remedies if a product is defective. In this regard, without prejudice to the application of the mandatory consumer protection provisions, all products sold by Master Works are covered by a 24-month guarantee for lack of conformity. Please contact Customer Care within a period of 2 months from the day when you noticed the fault. In the case of lack of conformity, you may choose between a repair and return of the product.

A right to cancel any order for a product within 7 days after the date of receipt of the product and receive a full refund even if it is not defective (See cancelling your order above).

Force Majeure

We are not responsible for failure to meet any of our obligations under the Terms of Use where such failure is due to events beyond our reasonable control.

Compensation

At our request, you agree to compensate us fully, defend us, and hold us Master Works harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expense, damages, and losses, including legal fees, arising from any breach of the Terms of use by you, including the use by any other persons accessing this site using your Internet account caused by your action or indication.

Governing Law and Dispute resolution

The Term of Use governed by the laws of Hong Kong Special Administrative Region and by the Sales of Goods Ordinance (Cap.26) and Control of Exemption Clause Ordinance (Cap. 71). In the event of a dispute between Master Works and you arising from the Terms of Use, you and we both agree that the courts of the Hong Kong Special Administrative Region will have non-exclusive jurisdiction.